Passenger Experience

Bypassing “The Waiting Place”

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Last year over five billion people travelled by air. Each one of these people arrived at the airport and made their way through the necessary stages of waiting; check-in, security, customs, boarding. On average, each passenger will have spent 42 minutes doing nothing but waiting. Not eating or reading or relaxing, just waiting. Have you ever wondered what travel would be like if you could bypass all that waiting?

If we can reduce the average wait time from 42 minutes down to 39 minutes, reduce it by a seemingly insignificant 3 minutes, we would have saved travellers worldwide about 28,000 years  – last year alone. The insignificant becomes significant … figuring out exactly how to do this is the focus of my work: the themes of which I will be sharing with you in this blog.

The above is an excerpt from AIRPORTS – WHERE YOU GO TO WAIT, The Science Show on ABC

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Passenger Experience

Welcome to inplaneterms!

P1000143-1Following in the footsteps of giants, I have decided to start a blog.
My blog, inplaneterms, will relay research, news and current affairs related to passenger experience in airports – “in plain terms”. No academic obfuscation, no industry jargon. Interesting, relevant concepts, explained in simple terms.
Why am I doing this? Two reasons: (1) to share my own ideas for revolutionising the passenger experience, and (2) to share the work of others, in plain, easy to understand terms.

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