Passenger Experience

Welcome to inplaneterms!

P1000143-1Following in the footsteps of giants, I have decided to start a blog.
My blog, inplaneterms, will relay research, news and current affairs related to passenger experience in airports – “in plain terms”. No academic obfuscation, no industry jargon. Interesting, relevant concepts, explained in simple terms.
Why am I doing this? Two reasons: (1) to share my own ideas for revolutionising the passenger experience, and (2) to share the work of others, in plain, easy to understand terms.

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