Passenger Experience

Cloudy, with a chance of data

AviationIT-AnnaHarrisonBLOG.001

Resolving the data ownership and sharing issues is necessary… to support the future passenger experience… to realize efficiency in processing … to foster successful retail engagement. As an industry, we should look towards developing global aviation data standards and a distributed, cloud based delivery infrastructure.

The “Airport Terminal of the Future” has been an important topic of discussion at aviation industry conferences in the last few years. Most recently, there has been a convergence of ideas regarding what the future passenger experience will be like. This convergence of stakeholder viewpoints can be attributed to several key trends, including:

  1. The maturation and accessibility of technologies.
  2. A shared need to reduce the cost and time associated with processing passengers through terminal buildings.
  3. A growth in the number of passengers travelling by air each year.

In this talk (AviationIT, London), I present an example of what the future passenger experience will look like. The example represents a consolidation of industry perspectives and research in the field. (PDF slides: AviationIT-AnnaHarrisonBLOG)

By looking at the problem of future travel from the perspective of an instantiated example, two of the key data integration components that need to be addressed before the vision of seamless travel can become a reality come to light:

  1. Data formatting, and
  2. Data ownership.

Resolving both formatting and data sharing issues is necessary in order to integrate data from various underlying data sources. This in turn is critical to providing the seamless future travel experience.

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